Privacy Policy

Last updated: May 25, 2026

LightCove ("we," "us," "our") operates lightcove.co. This policy explains how we collect, use, and protect your information when you visit our store or make a purchase.

Information We Collect

When you visit: We automatically collect your IP address, browser type, operating system, referring URLs, and pages viewed through cookies and analytics tools.

When you purchase: We collect your name, email address, shipping address, billing address, and payment information. Payment details are processed securely by Shopify Payments (powered by Stripe) — we never store your full credit card number.

When you subscribe: If you sign up for our newsletter, we collect your email address.

How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and support requests
  • Send marketing emails (only if you opted in — you can unsubscribe anytime)
  • Improve our website and product offerings
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share data only with:

  • Shopify: Our ecommerce platform, which processes transactions on our behalf
  • Shipping carriers: To deliver your orders
  • Payment processors: To securely handle payments
  • Analytics providers: To understand site usage (anonymized where possible)

Cookies

We use cookies to remember your cart, understand how you use our site, and improve your experience. You can disable cookies in your browser settings, though some features may not work properly.

Data Retention

We retain order information for our records and legal compliance. You can request deletion of your personal data by emailing us at hello@lightcove.co.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. Contact us at hello@lightcove.co to exercise these rights.

Security

We use industry-standard encryption (SSL/TLS) and rely on Shopify's PCI-compliant infrastructure to protect your data.

Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact

Questions? Email us at hello@lightcove.co.